What do we do about leaks and other infrastructure problems?

All leaks, breaks, or other water-related malfunctions must be repaired within five business days of notification by Cal Water. We encourage customers to make repairs sooner, if possible, to save water and money on their water bills. 

While we are responsible for repairs within the distribution system, property owners are responsible for repairs to plumbing on their side of the water meter. 

All multi-residential housing complex residents are responsible for reducing their personal water use and complying with all water-use restrictions. Landlords are typically responsible for repairs to the plumbing or leaks on the customer service line. If you have any questions about what you are responsible for as a tenant, please check with your landlord.

An online account is not required to take advantage of our rebates. Many of our conservation programs and rebates do have an online application process for faster processing. If you do not have access to a computer, you may contact your local Cal Water office for assistance applying for our conservation programs and rebates.

Yes, in order to qualify for our lawn-to-garden rebate, at least 50 percent of the converted area must contain low-water-use, climate-appropriate, native, and non-invasive plants. Artificial turf does not qualify. For more detailed information, please visit our Rebates page.

Yes, water restrictions may impact you outside of the home, too. For example:  

  • Restaurants are restricted from serving water unless a customer requests it. 
  • Hotels and motels must offer guests the option of not having towels and linens laundered daily.
  • Commercial, industrial, and institutional properties cannot irrigate non-functional turf.
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How to Save Water

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Drought Stages

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Water Dos and Don’ts

What’s allowed and what’s not

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